Our Values

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PASSION. We are passionate about what we do and how we do it. We put customer needs before anything else, even if what we have to tell you about a project or piece of work is something adverse that you may not wish to hear. K2 RCM’s people are focussed on bringing benefit and adding value only. Commercial profit is a long way down the list for us.

HONESTY. K2 RCM’s people are honest and truthful in all their dealings, and they do not deliberately mislead or deceive others by misrepresentations, overstatements, partial truths, selective omissions, or any other means.

INTEGRITY. K2 RCM’s people demonstrate personal integrity and the courage of their convictions by doing what they think is right even when there is great pressure to do otherwise; they are principled, honorable and forthright; they will fight for their beliefs. They will not sacrifice principles for expediency, be hypocritical or unscrupulous.

PROMISE-KEEPING & TRUSTWORTHINESS. K2 RCM’s people are worthy of trust. They are candid and forthcoming in supplying relevant information and correcting misapprehensions of fact, and they make every reasonable effort to fulfill the letter and spirit of their promises and commitments. They do not interpret agreements in an unreasonably technical or legalistic manner in order to rationalise non-compliance or create justifications for escaping their commitments.

LOYALTY. K2 RCM’s people demonstrate fidelity and loyalty to persons and institutions by friendship in adversity, support and devotion to duty; they do not use or disclose information learned in confidence for personal advantage. They safeguard the ability to make independent professional judgments by scrupulously avoiding undue influences and conflicts of interest. They are loyal to their companies and colleagues and if they decide to accept other employment, they provide reasonable notice, respect the proprietary information of their former employer, and refuse to engage in any activities that take undue advantage of their previous positions.

FAIRNESS. K2 RCM’s people are fair and just in all dealings; they do not exercise power arbitrarily, and do not use overreaching nor indecent means to gain or maintain any advantage nor take undue advantage of another’s mistakes or difficulties. Fair persons manifest a commitment to justice, the equal treatment of individuals, tolerance for and acceptance of diversity, they are open-minded; they are willing to admit they are wrong and, where appropriate, change their positions and beliefs.

CONCERN FOR OTHERS. K2 RCM’s people are caring, compassionate, benevolent and kind; they help those in need, and seek to accomplish their business objectives in a manner that causes the least harm and the greatest positive good.

RESPECT FOR OTHERS. K2 RCM’s people demonstrate respect for the human dignity, autonomy, privacy, rights, and interests of all those who have a stake in their decisions; they are courteous and treat all people with equal respect and dignity regardless of gender, sexual orientation, religious or other beliefs, looks, race or national origin.

LAW ABIDING. K2 RCM’s people abide by all policies, procedures, laws, rules and regulations relating to their business activities.

COMMITMENT TO EXCELLENCE. K2 RCM’s people pursue excellence in performing their duties, are well informed and prepared, and constantly endeavor to increase their proficiency in all areas of responsibility.

COURAGE. K2 RCM’s people possess moral and physical courage and will undertake to do the right thing, with great courage, in the face of fear, adversity, opposition and adverse persuasion.

LEADERSHIP. K2 RCM’s people are conscious of the responsibilities and opportunities of their position of leadership and seek to be positive moral and ethical role models by their own conduct and by helping to create an environment in which principled reasoning and ethical decision making are highly prized.

REPUTATION AND MORALE. K2 RCM’s people seek to protect and build the good reputation and the morale of its employees, and for the companies and people it collaborates and works with during business activities, by engaging in no conduct that might undermine respect and by taking whatever actions are necessary to correct or prevent inappropriate conduct of others.

ACCOUNTABILITY. K2 RCM’s people acknowledge and accept personal accountability for the ethical quality of their decisions and omissions to themselves, their colleagues, their companies and their communities.

Gary Kristensen MBE, BEng (Hons), GCGI – Director